At Climb Newcastle Ltd (registered company number 06106416) we are committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and keep it safe.
This Privacy Notice sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected at our centres (Climb Newcastle @ The Pool and The Valley Climbing Centre) or on our websites (climbnewcastle.com and climbvalley.com).
(a) When you give it to us directly:
(b) When we obtain it indirectly:
(c) When it is available publicly:
(d) When you visit our website:
In general, we may combine your personal information from these different sources set out in (a)-(d) above, for the purposes set out in this Notice.
We may collect, store and otherwise process the following kinds of personal information:
and/ or any other personal information which we obtain as per section 1.
The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.
In certain situations, we may collect and/or use these special categories of data (for example, information on climbers’ medical conditions relevant to their use of our facilities). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.
Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:
The GDPR requires us to rely on one or more lawful bases to use your personal information. We consider the grounds listed below to be relevant:
In broad terms, our “legitimate interests” means the interests of running Climb Newcastle as a commercial entity and ensuring the best possible user experience.
When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
We may use your contact details to provide you with information about our work, events, services and/or activities which we consider may be of interest to you if you have consented to receiving our e-mail newsletter.
You can opt out of receiving emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails.
When we process children’s personal information, where required we will not do so without their consent or, where required, the consent of a parent / guardian. In particular, registration must be carried out by a child’s parent / guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care.
In general, we are required to hold on to personal information from our registration form for six years after you have last used our facilities (for example seven years after collection if only visiting once), or in the case of children’s personal information, until three years after their 18th birthday. This is to meet specifically with the business need for the establishment, defence and/ or enforcement of legal claims. In the case of users completing paper registration forms (prior to October 2017) it may be impractical to destroy forms on the day that this period has expired, however after this period, any personal data held will be destroyed in a timely and secure manner.
However, if before that date (i) your personal information is no longer required in connection with such purpose(s), (ii) we are no longer lawfully entitled to process it or (iii) you validly exercise your right of erasure (please see Section 11 below), we will remove it from our records at the relevant time.
If you request to receive no further contact from us, we may keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.
We do not share, sell or rent your personal information to third parties for any marketing purposes.
However, we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice. For example, to awarding bodies such as Mountain Training.
We reserve the right to disclose your personal information to third parties: in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the (prospective) seller or buyer of such business or assets;
We are committed to keeping your personal information safe and secure and we have appropriate and proportionate security policies and organisational and technical measures in place to help protect your information.
Your personal information is only accessible by appropriately trained staff, volunteers and contractors, and stored on secure servers which have features to prevent unauthorised access.
Paper forms are locked in a secure storage room.
Given that we are a UK-based organisation, we will normally only transfer your personal information within the European Economic Area (“EEA”), where all countries have the same level of data protection law as under the GDPR.
Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure – however, once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.
Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. You also have the following rights:
Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details in paragraph 14 below.
We encourage you to raise any concerns or complaints you have about the way we use your personal information by contacting us using the details provided in paragraph 14 below. You are further entitled to make a complaint to the Information Commissioner’s Office. For further information on how to exercise this right, please contact us using the details below.
We may update this Notice from time to time. We will notify you of significant changes by contacting you directly where reasonably possible for us to do so and by placing an update notice on our website. This Notice was last updated on 6th September 2021.
We link our website directly to other sites. This Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit via links on our website.
Please let us know if you have any questions or concerns about this Notice or about the way in which Climb Newcastle processes your personal information by contacting us at the channels below. Please ask for / mark messages for the attention of Climb Newcastle's company directors.
Telephone: 0191 276 2174
Post: Climb Newcastle, Shipley Place, Byker, Newcastle Upon Tyne. NE6 2DQ