Covid-19 Measures

No coaching or novices

We have temporarily suspended all coaching and the sign in of novices by members. All adult participants should therefore be competent and able to climb without supervision.

Supervision of children and minimum age

We have a restriction on the supervision of children, with a 1:1 ratio, and a new minimum age of 7 at The Valley (age 3+ are able to climb under supervision of a competent climber at The Pool). Please see full information below.

Measures in Full - please read carefully

Before you arrive

Experiencing Symptoms

We are committed to the well being of our staff and customers, therefore we ask that they do not enter the centre if they or anyone in their household are showing any symptoms of COVID-19. We reserve the right to politely refuse entry or ask a customer to leave if we feel they are not well enough to be in the facility.

Face Masks/Coverings

At the present time, face masks will not be mandatory for staff or customers. We are providing staff with disposable face masks, should they choose to use them and customers may also wear face coverings during their visit to our centres.

Capacity And Climbing Session Slots

In keeping with government guidelines, we will be operating both centres at a reduced capacity with 2 hour slots available to book online ( a maximum of one slot  per customer per day). 

We ask that all customers arrive no more than 10 minutes before their session and leave in good time. We will not be asking customers to check out but we do expect that, for the safety of all, you respect the allocated slots as this not only impacts capacity but track and trace protocols if they are needed. Staff will ask you politely to leave if necessary.

Once you have finished climbing, please make sure you have all your items and leave the centre to allow others to climb.

Track And Trace

In line with guidelines, in the event of a confirmed Covid-19 case within our facilities, we will be asked to share customer data for those who were in the building for that specific period. If you do not want your data used in this way then unfortunately you will not be able to use the centre facilities at this time.

Come Ready To Climb

We ask that, as much as possible, you come along for your pre-booked session ‘Ready to Climb’.  Changing rooms will be open only where they provide access to toilets and hand washing facilities. They will not be in use as changing rooms. Please bring only minimal items with you for your visit. Lockers and cubby holes will be available as well as sanitising wipes for you to clean them if you wish  (they will also be cleaned regularly in line with our new enhanced cleaning schedule.

Showers will be closed until further notice.

At reception

There are now screens on our reception counters: please stand in front of these whilst talking to our staff members. There are markings on the floor to show you where to stand and these are the only points where you will be served by staff. Staff have designated till/ service stations for their shifts, so please respect the fact that they will only be able to serve you from their designated till.

Card Payments Only 

You will have already paid for your session before you arrive at the centre, so unless you want to hire shoes or buy a drink/snack/shoes or accessories, you will only need to show your booking confirmation at reception. For the foreseeable future for any purchases, we will only be taking card payment, NOT cash. To try and make transactions as safe as possible, we ask if customers could use contactless payment wherever possible.

Hire Shoes

Hire shoes will still be available and disinfected and rotated between uses. Staff will be sanitising their hands before and after passing out/receiving hire shoes. 

Shoes for purchase

We will still be selling a wide range of shoes. We ask that customers sanitise their hands before and after trying on shoes. Any shoes that are tried on and not purchased are disinfected inside and out before they are eventually returned to shop stock. If you are not seriously intending on making a purchase, it would be helpful to the staff if you could refrain from trying on shoes.

Water Bottles

For the foreseeable future, staff will not be able to fill up water bottles for you at reception, so we ask you to bring adequate drinks with you for your session. You can also choose from a selection of bottled cold drinks from reception as usual. Remember no bottles on the mats please as normal

Products for sale

We will have limited stock available for reopening, including a range of shoes and accessories. For the time being, no clothing will be available for purchase. We ask customers to sanitise their hands before handling products and as much as possible, to only handle items that they intend to purchase.

Staff will only be able to assist 1 customer with shoe fitting at a time. Staff and customers will sanitise their hands before and after the shoe fitting. The staff member will place the shoes on the floor with the box already open. They will only be able to provide verbal advice.

Chalk

We are still selling a range of chalk products and you may use whichever chalk you are happy with within the centres. We do have liquid chalk of 80% alcohol available for purchase. Please note that Liquid Chalk should not be used as a substitute for hand washing and sanitising.

Keeping you safe during your visit

Signage And Guidance

Guidance posters and information regarding social distancing and hygiene protocols are displayed prominently throughout the facility. Please pay attention to and follow them at all times.

Hand Washing and Sanitising

There are hand sanitising stations situated at regular intervals  throughout the building. We ask that you use these on entry and exit from the building and as much as possible during your visit.  Please wash your hands as often as possible through your visit especially after climbing. 

Social Distancing

Customers must adhere to social distancing at all times within the centre, including whilst climbing or using any of the training equipment. It is down to the individual to take personal responsibility for this. Staff will be keeping an eye on this and you will see increased floor walking. 

Within our centres, please maintain 2m from anyone outside of your household/bubble at all times and follow all current government guidelines on social distancing. 

Please respect the wellbeing of our staff and maintain a 2m distance from them at all times.

First Aid

Should you require first aid assistance, our staff member will be wearing appropriate PPE including a face mask and gloves. They made need to be closer than 2m to you ito provide appropriate care but will maintain social distancing as much as possible

Around the centre

Keeping Our Centres Clean

In addition to our normal cleaning procedures, we will be operating an enhanced cleaning schedule at both centres. We have carefully selected appropriate cleaning products and you will see staff cleaning and sanitising frequent touch points throughout the building regularly throughout the day.

Ventilation

Wherever and whenever possible doors and shutters will be left open to allow air to enter and exit the building. We have opened up all available vents and added additional extraction units. Existing free standing fans will be used where they do not impact noise levels such that people are required to shout to be heard and are not simply circulate stale air

Music Volume

Music levels will also be kept low In order to avoid the need for people to shout.

Gym Equipment And Cleaning

The gym equipment has been spaced out in line with guidelines on social distancing. Please do not move this equipment and adhere to social distancing when using any of the equipment

Before and after use of the equipment, please wipe it down with the hygiene wipes provided. This includes the Moon Board tablets and buttons.  Equipment will also be sanitised regularly during the day as part of our enhanced cleaning schedule.

Toilets

There is a maximum of 1 person in the changing areas adjacent waiting for toilets. Floor marking and signage is in place and doors are kept open as necessary to allow for this. Please follow this guidance accordingly. Do not leave any of your belongings in the toilet areas. Showers are closed until further notice. Please note that toilet areas are part of the enhanced cleaning schedule so you will see staff in these areas frequently. Please keep a safe distance from them to allow them to perform their job safely. 

Cafe

For reopening, we will not initially be serving hot drinks to customers while staff become acclimatised to large amount of new protocols in place.  We will be looking to reinstate this service shortly

Limited Access to Some Rooms/ Areas

For reopening, certain rooms will be closed and accessible to staff only. You will see signage on these doors. We will update you when rooms are available for hire again.

Coaching and children at the centre

All coaching including inductions, 1:1s and kids sessions will be suspended initially on reopening. We will be carefully assessing when it is appropriate to begin these again and we will keep you updated via the website and social media. 

In the meantime, juniors can attend the appropriate centre for their age, providing they are booked in and under the supervision of an experienced adult climber. 

New to Climbing

Until further notice, on reopening only experienced climbers or children under the supervision of an experienced climber will be able to book onto a session. For the time being, novice climbers will not be able to attend sessions.

Parents and Guardians

Experienced climbers can only supervise 1 child in the centres (different age restrictions apply now in different centres - please see Supervising U18s) You will NOT be able to enter the centre in a supervisory role only, you will need to be booked in to a session slot, if you are with your child.If your child is over 14yrs and currently signed off to climb unsupervised, parents,and guardians can drop them off and return to collect them at the appropriate time. For the time being, staff will not be able to sign off new 14yr olds or over.

 Supervising Under 18s

On reopening, customers will only be able to supervise 1 under 18yr who is linked to their account. They should only do this however if it is in line with government guidelines on social distancing, household bubbles and support bubbles.

For reopening, no young people below the age of 7 years will be allowed entry to The Valley. They will however be able to access The Pool (from a minimum age of 3yrs)

External Coaches And Instructors